On February 8, 2013, Service Performance Insight (SPI) released the 2013 Professional Services Maturity(tm) Benchmark. The report analyzes data from 234 organizations and 55,000 consultants that participated in a 2013 survey, and comparative data from five years of past survey data. SPI is a global research, consulting and training company.
Aberdeen just released a study on Professional Services Automation. Managing changing customer expectations (57%), poor communication and understanding of customer expectations (23%), and inability to stick to project timelines (19%) were three of the top five challenges. These finding scream the message that agile project practices should become the new standard for managing client engagements.… Continue reading Should Agile Project Methodologies Be The New Standard?
The Association of Support Professionals published a new benchmark study for maintenance and professional services. The study is based upon a hundred public software and technology companies. ASPs findings were that post-sale services now contribute more total revenue than product and license sales for most high-end software companies. Specifically, In a typical company post-sale services… Continue reading Most Software Companies Depend Heavily on Their Services Revenue